all policies
as of SEPTEMBER, 2026
WOOCOMMERCE POLICIES
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example, WordPress to run our store and shipping companies if you order physical art.
Payments
We accept payments through PayPal among others. When processing payments through PayPal, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
REFUND POLICIES for Services & Products
Cherubim & Seraphim OS (Operating Systems)
This is a top-tier service for businesses (B2B service). This means that 1212 Studio works one on one with you and gives 1,000% to every client and believes wholeheartedly in our methodology. This also means that you're investing generously in the service, so both parties carry a lot of responsibility in creating results. 1212 Studio does not issue refunds for any month of services rendered for any reason once payment has been made (even if it hasn't cleared a pending status). You're welcomed to terminate your contract with us when it comes up for renewal.
All Digital Products (pdf's, swipe files, courses, graphics packs, etc.)
1212 Studio believes in all of our products and the quality you will receive from each of them. While we do not issue refunds for digital products, we can issue you a one-time unique-to-you discount code for a future purchase from our shop. Please email hello@1212studio.co to request the discount code and provide feedback.
All Physical Products (e.g. art on canvas, etc.)
There are no refunds for any of our physical products that are shipped. We believe we represent our products well in our shop. Exception: If something catastrophic happens to an art product in transit, we will refund your money.
OTHER POLICIES & FORMS
Privacy Policy | Cookie Consent Policy | Terms & Conditions | Shipping Policy | Data Subject Access Request Form
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example, WordPress to run our store and shipping companies if you order physical art.
Payments
We accept payments through PayPal among others. When processing payments through PayPal, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
REFUND POLICIES for Services & Products
Cherubim & Seraphim OS (Operating Systems)
This is a top-tier service for businesses (B2B service). This means that 1212 Studio works one on one with you and gives 1,000% to every client and believes wholeheartedly in our methodology. This also means that you're investing generously in the service, so both parties carry a lot of responsibility in creating results. 1212 Studio does not issue refunds for any month of services rendered for any reason once payment has been made (even if it hasn't cleared a pending status). You're welcomed to terminate your contract with us when it comes up for renewal.
All Digital Products (pdf's, swipe files, courses, graphics packs, etc.)
1212 Studio believes in all of our products and the quality you will receive from each of them. While we do not issue refunds for digital products, we can issue you a one-time unique-to-you discount code for a future purchase from our shop. Please email hello@1212studio.co to request the discount code and provide feedback.
All Physical Products (e.g. art on canvas, etc.)
There are no refunds for any of our physical products that are shipped. We believe we represent our products well in our shop. Exception: If something catastrophic happens to an art product in transit, we will refund your money.
OTHER POLICIES & FORMS
Privacy Policy | Cookie Consent Policy | Terms & Conditions | Shipping Policy | Data Subject Access Request Form
