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"I've been working full-time since I was 16 years old. It feels like I've been to hell and back in the corporate world and somehow survived, to be honest. Below are some of the projects, programs, & processes I ran as a project manager, administrator, analyst, and program manager in multiple genres of business and various company sizes. Over the years, people have requested my self-made templates, asked how I get so much done, and taken advantage of my skillset. I never ONCE ran any of these projects using MS Project or other tools. I ran them using my own templates and brain. ALL of these projects were done prior to AI and the "old school" way. Thanks to learning AI models, I now get to marry my deep expertise with new technology & put it to work for the growth & advancement of your business."

tenet healthcare

Center for Medicare & Medicaid Services Meaningful Use Program Manager, I led a program that generated millions of dollars in additional revenue by ensuring 800+ eligible providers were able to attest for this governmental incentive program. 

Regulatory Public Health Interfaces & Registries Project Manager, I led the end-to-end implementation of 11 separate, state-based public health immunization registries & unidirectional interfaces for 800+ multinational providers. I was responsible for ensuring the testing, validation, successful transfer, production testing & setup of these interfaces/registries for 25+ locations nationwide. 

NextGen Patient Portal Product Manager: Responsible to ensure this Electronic Health Records (EHR) product met the needs of patients & practices in our markets. This included hosting vendor strategy meetings monthly to define business, technical, & customization requirements and conduct field gap analyses with stakeholders.

healthcare technology | program management | government programs | regulatory | public health | interfaces | registries | developers | patient portals | product management

gm financial

  • Generated business use cases and user stories from data & complex business conversations
  • Recommended system, product and process enhancements for 9 separate projects & enhancement releases. 
  • Grew value of the middleware system by owning & shaping enhancements done to the system.
  • Wrote clear & effective short & long-form business requirement documents
  • Contributed to the crafting of technical requirements documents with development & solution architects 
  • Oversaw the SDLC (software development lifecycle)
  • Led all testing efforts & test plan/scenario generation, including QA & UAT
  • Streamlined test plans
  • Coordinated testing with cross-functional teams, such as data warehouse & ETL
  • Facilitated the automation of processes on projects as much as possible

auto finance | funding | business requirements | systems analysis | systems testing | sdlc | qa testing | cross-functional teams | data warehouse | etl | automation of processes | middleware | system enhancements management | user stories | use case writing | working with developers, solution architects, other analysts, & senior leadership

clark Hill law

Data Privacy, Compliance, & Security
  • Ensured any risks that were identified operationally with workflows, data, etc. were addressed and documented through multiple working sessions. 
  • Optimized data workflow documentation 
  • Streamlined data flows and data mapping

Document Management System Migration Project Manager
  • Worked with a consultant and in-house team to migrate firm (pre-merger) from eDocs document management system to NetDocuments cloud. 
  • Grew document system value by leading multiple ancillary enhancement projects to the system post-migration with cross-functional team
  • Improved integration between the document management system and Thomson Reuter’s Elite 3.9 accounting system

Cost Recovery Product & Program Manager
  • Reduced migration downtime by 60% during a major firm merger
  • Delivered end-to-end multiple enhancement releases for the product with 100% success. 
  • Improved cross-functional productivity 75% after firm merger with stakeholders who had never used the product.
  • Saved 50% on key vendor contract by identifying multiple enhancements & business needs we could accomplish & include in one deployment.
  • Successfully acted as the primary communication channel between our business stakeholders. 
  • Drove delivery of the product strategies pre-merger
  • Influenced difficult business decisions needed post-merger for the cost recovery program & product. 
  • SME for program & product re: questions on product behavior, functionality, & capabilities.


legal | data privacy | privacy compliance | Cybersecurity | document management systems | system migrations | system mapping | data mapping | cost recovery | program management | product management | project management | attorneys | working with ceo's, ciso's, & c-suites

american heart association

  • Worked with Cybersecurity VP, Director, & Program Manager to effectively manage 8 cybersecurity work streams & program projects effectively during the pandemic, including ensuring consistent maturity model increase. Responsible for managing: User Access Management, System Security, Network Security, Guest Access, Data Loss Prevention, and PCI Compliance projects
  • Led cross-team collaboration to ensure projects and operations ran smoothly and efficiently
  • Ensured adherence to workstream-specific methodologies, ensuring consistent development and progression of project requirements and components. 
  • Performed initial business and technical analysis for each project, created project plans & scope based on requirements, advised in a consulting capacity on project phasing, planning & approaches, and assigned appropriate tasks & resources.
  • Monitored & tracked program, resource, & project progress & managed team meetings and working sessions
  • Assisted in a consulting capacity on Cyber Security program documentation strategy 
  • Assisted in project budget tracking & reporting

large nonprofit | cybersecurity | project management | program documentation | workstream management | nist security framework knowledge | cis security framework knowledge | project and process tracking | 

stanley black & decker

  • Oversaw the DSAR (Data Subject Access Request) Response Program, including DSAR metrics & tracking
  • Oversaw the DPTA (Data Protection Transfer Agreements) program
  • Monitored program progress through the development and tracking of key metrics
  • Handled all program activities relating to OneTrust data privacy software, including access & user role administration
  • Coordinated standard cookie banner deployment with IT and business partners
  • Developed and supports standard cookie banner review and ongoing maintenance process
  • Created and maintained documentation that illustrates data privacy compliance
  • Maintained internal website to store, organize, & share data privacy program materials
  • Worked with OneTrust Technical Account Manager to monitor ongoing enhancement requests, product releases, and other projects/issues

INDUSTRIAL TOOLS & HOUSEHOLD HARDWARE | DATA PRIVACY | DATA TRANSFERS | DATA SUBJECT REQUESTS | ONETRUST PRIVACY SOFTWARE | IT AND BUSINESS COLLABORATION | PRIVACY COMPLIANCE & COOKIE BANNER PROGRAM MANAGER | WORKING WITH INTERNATIONAL TEAMS

QVC GROUP COMPANIES (QVC, HSN, BALLARD DESIGNS, FRONTGATE, GARNET HILL, GRANDIN ROAD)

  • I was the only US-based Data Privacy 3rd party transactions analyst for all QVC Group companies operating in the US. I also supported 3 other data privacy transactions analysts globally in Japan, Germany, & the UK.
  • Oversaw the Data Processing Agreement (DPA) Remediation Program, to update DPA’s with third parties according to new data privacy compliance regulations when needed
  • Conducted DPA (Data Processing Agreement) negotiations for all US and Global-based 3rd party transactions
  • Worked alongside non-IT and IT transaction attorneys on DPA's and various other legal agreements for global 3rd-party transactions
  • Worked with Outside Counsel on various transactions when needed
  • Negotiated, redlined, and executed DPA’s received from vendors
  • Worked with Legal & Procurement on all new and existing vendor relationships, including: establishing new vendor relationships, existing vendor renewals, etc.
  • SOW (Statement of Work) reviews and analysis for data privacy implications and assessment.
  • Collaborated with Data Protection (Cybersecurity) on vendor project reviews
  • Managed the vendor projects ServiceNow process for processing internal Privacy Impact Questionnaires from the business.
  • Coordinated with IT and owned all process and system enhancements in ServiceNow for data privacy vendor projects

third-party transactions | new vendor processes | existing vendor processes | third-party renewal reviews | data processing agreement (dpa) negotiations | sow reviews | data privacy transactions | online retail | social and live shopping | WORKING WITH global TEAMS | working with attorneys, it, procurement, and cybersecurity | privacy processes & compliance

mba grad

neurodivergent

divine intelligence

bachelor of science - education

28 years experience

infj

I think outside the box, love trying new things, and I loathe the status quo. We've moved from Code to Command with AI, and that represents a BIG shift. I'm here to help make the transition easier for you! I don't play around. If I don't know how to do something, I figure. it. out. 

other advantages that make me stellar at what i do...

about clients

our

According to our research, there are half a million online coaches, course creators, and digital product sellers in the US earning $3k+ monthly. The percentage of those with a real operating system, financial visibility, and using AI successfully is under 10%. 
Our agency bridges this gap — not by selling tools, but by transforming processes.

revenue:

$10k - $100k+ monthly

locations:

Global

description:

Online coaches, consultants, course creators, and service providers

CHALLENGES:

AI, Ops, Processes

pain threshold:

9.5 out of 10

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